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Introduction to Claims
The Burnham System
Intro 330
PDF & MP3
Basic Study Material

The Burnham System is written and frequently revised by

Ray Burnham, CPCU, CLU, ARM, AIC, AINS, AIS, API, SPPA, AIM, AIC-M, ARM-E, AU, AU-M, ALCM, AAI, AAI-M, APA, ARP, AIAF, AMIM, AAM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, REBC, RHU, ASF, LIA, CASL, and ChFC;

Jean O’Reilly, PhD, CPCU, ARM, AINS, AIS, API, AIC, SPPA, AIM, AIC-M. ARM-E, AU, AU-M, AAI, AAI-M, APA, AMIM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, and AIAF; and

Lisa Tobey, JD, CPCU, CLU, ARM, AINS, AIS, API, SPPA, AIM, AIC-M, ARM-E, AU, AU-M, AAI, AAI-M, APA, AIAF, AMIM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, ACS, RWCS, RHU, REBC, CASL, AIC, EA, and ChFC.

Copyright © 2022 The Burnham System

Intro 330
Digital & Audio Book

Introduction to Claims Study Guide

This is an excellent course for all new hires in property and casualty claims departments


Included for FREE with your purchase of this Digital (PDF) Study Guide:

  • Intro 330 Audio Study Guide Narrations, in MP3 file format, expertly narrated by Lisa Tobey
  • Ray's answers to each assignment's review questions
  • Ray's definitions for each assignment's key words and other new terms


Study guide last updated: April 11, 2021


Current Text Edition: 4th

Current Course Guide Edition: 5th


Ray's estimate of course difficulty (1, easiest and 10, hardest): 3


Number of study guide pages: 39


Covered within this study guide:

  • Insurance
  • The Claims Department
  • The Claims Environment
  • The Claim Process
  • Adjusting Auto Physical Damage Claims
  • Adjusting First-Party Property Losses
  • Adjusting Liability Claims
  • Adjusting Workers’ Compensation Claims

As a good study guideline, figure anything in those 39 pages might be on your exam and that there will be nothing on your exam that is not covered in those 39 pages.


Notice: AAI®, AFSB®, AIDA®, AINS®, AMIM®, ANFI®, APA®, CPCU®, AAI-M™, AIAF™, AIC™, AIC-M™, AIM™, AIS™, AIT™, API™, ARC™, ARe™, ARM™, ARM-E™, ARM-P™, ASLI™, AU™, and AU-M™ are registered (®) or unregistered (™) trademarks of the American Institute For Chartered Property Casualty Underwriters, d/b/a The Institutes. SPPA® is a registered trademark.

The Burnham System, Inc. is not affiliated or associated with The Institutes in any way, and The Institutes do not endorse, approve, support, or otherwise recognize The Burnham System, Inc. or its products or services.


The Burnham System is written and frequently revised by

Ray Burnham, CPCU, CLU, ARM, AIC, AINS, AIS, API, SPPA, AIM, AIC-M, ARM-E, AU, AU-M, ALCM, AAI, AAI-M, APA, ARP, AIAF, AMIM, AAM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, REBC, RHU, ASF, LIA, CASL, and ChFC;

Jean O’Reilly, PhD, CPCU, ARM, AINS, AIS, API, AIC, SPPA, AIM, AIC-M. ARM-E, AU, AU-M, AAI, AAI-M, APA, AMIM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, and AIAF; and

Lisa Tobey, JD, CPCU, CLU, ARM, AINS, AIS, API, SPPA, AIM, AIC-M, ARM-E, AU, AU-M, AAI, AAI-M, APA, AIAF, AMIM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, ACS, RWCS, RHU, REBC, CASL, AIC, EA, and ChFC.

$195.00