Common reasons we issue a refund:
- You feel that The Burnham System let you down or you did not pass your exam after using one of our study guides. Additionally, please let us know what we could have done differently to better help prepare you.
- You've used better preparation guides in the past or you feel our guides did not meet your expectations. Additionally, please tell us why those other guides were better or how ours could be better.
- You feel our guides are over-priced. Additionally, please let us know why you feel this way. What would be a fairer price?
If any of the aforementioned reasons apply to you, or if for any reason you're not totally satisfied with The Burnham System, you're entitled to a full refund, including even the price of shipping. *◊†‡
If you purchased a Bound Book and would like a refund, please return the materials before making your request.
Please return Bound Books to:
Attn: Burnham System Shipping Department
131 Everett Street—First Floor
Southbridge, MA 01550
* All refunds are issued via their original payment method; unless for some reason the method originally used is no longer valid, then we will mail a refund in the form of a check. Example: If a customer ordered using their credit card, their refund would be issued back onto the credit card they originally used. However, if the credit card they originally ordered with had expired, then their refund would be mailed to them in the form of a check.
◊ If you receive a refund for a PDF file that you have purchased from this website, the link to download said PDF file and all associated files—including MP3 files—will expire, permanently; you cannot download a refunded PDF and/or MP3 file.
† The Burnham System reserves the right, at any time and without notice, to stop doing business with a customer who attempts to take unfair or dishonest advantage of our Refund Policy.
‡ The Burnham System's Refund Policy does not apply if you work for a company who receives special agreement pricing, and, if when you made your purchase, you received an automatic discount based upon that special agreement pricing.