Delivering Insurance Services
The Burnham System
AIS 25
Basic Study Material

The Burnham System is written and frequently revised by

Ray Burnham, CPCU, CLU, ARM, AIC, AINS, AIS, API, SPPA, AIM, AIC-M, ARM-E, AU, AU-M, ALCM, AAI, AAI-M, APA, ARP, AIAF, AMIM, AAM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, REBC, RHU, ASF, LIA, CASL, and ChFC;

Jean O’Reilly, PhD, CPCU, ARM, AINS, AIS, API, AIC, SPPA, AIM, AIC-M. ARM-E, AU, AU-M, AAI, AAI-M, APA, AMIM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, and AIAF; and

Lisa Tobey, JD, CPCU, CLU, ARM, AINS, AIS, API, SPPA, AIM, AIC-M, ARM-E, AU, AU-M, AAI, AAI-M, APA, AIAF, AMIM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, ACS, RWCS, RHU, REBC, CASL, AIC, EA, and ChFC.

Copyright © 2018 The Burnham System

AIS 25
Bound, Digital, & Audio Book Bundle

Delivering Insurance Services Study Guide

The Burnham System is the gold standard for AIS 25 study guide materials. Using our guide you will learn everything needed to pass the AIS 25 Exam in the shortest time possible. Simply, you will learn more faster.


Included for FREE with your purchase of this Bound Study Guide:

  • AIS 25 Audio Study Guide Narrations, in MP3 file format, expertly narrated by Lisa Tobey
  • AIS 25 Digital Study Guide Book, in PDF file format
  • Ray's answers to each assignment's review questions
  • Ray's definitions for each assignment's key words and other new terms
  • A sample diagnostic exam with answers and explanations


PDF Notice: PDF files are not printable. They are digitally annotatable.


Current Text Edition: 4th

Current Course Guide Edition: 1st


Ray's estimate of course difficulty (1, easiest and 10, hardest): 3


Number of study guide pages: 18

Covered within this study guide:

  • The Service Nature of Insurance
  • Identifying your Customer
  • What Customers Want
  • The Voice of the Customer
  • Key Processes
  • Process Improvement
  • Process Improvement Tools
  • Leadership, Teamwork, and Organizational Structures
  • Ensuring Continuous Improvement

As a good study guideline, figure anything in those 18 pages might be on your exam and that there will be nothing on your exam that is not covered in those 18 pages.


The Burnham System is written and frequently revised by

Ray Burnham, CPCU, CLU, ARM, AIC, AINS, AIS, API, SPPA, AIM, AIC-M, ARM-E, AU, AU-M, ALCM, AAI, AAI-M, APA, ARP, AIAF, AMIM, AAM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, REBC, RHU, ASF, LIA, CASL, and ChFC;

Jean O’Reilly, PhD, CPCU, ARM, AINS, AIS, API, AIC, SPPA, AIM, AIC-M. ARM-E, AU, AU-M, AAI, AAI-M, APA, AMIM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, and AIAF; and

Lisa Tobey, JD, CPCU, CLU, ARM, AINS, AIS, API, SPPA, AIM, AIC-M, ARM-E, AU, AU-M, AAI, AAI-M, APA, AIAF, AMIM, AIT, ARe, AFSB, ASLI, AIDA, ARC, ARM-P, ACS, RWCS, RHU, REBC, CASL, AIC, EA, and ChFC.

Availability: Out of stock

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